Who We Are

The Satin Rose Shop is an online store specialising in handmade gifts, wedding accessories, memorial tributes and seasonal decorations.

Website: https://thesatinroseshop.uk

Information We Collect

When you place an order or create an account, we may collect:

• 🌹 Name
• 📧 Email address
• 🏠 Billing address
• 📦 Delivery address
• 📱 Telephone number (if provided)
• 🛒 Order details and purchase history
• 🔐 Account information for registered customers

How We Use Your Information

• 🛍️ To process and fulfil orders
• 📦 To arrange delivery of products
• 📧 To communicate about your order
• 💬 To respond to enquiries and support requests
• 🔒 To help prevent fraud and improve website security
• 📑 To meet legal and accounting obligations

Payments

Payments on The Satin Rose Shop are processed securely by Stripe.

We do not store your full payment card details. Payment information is handled securely by Stripe in accordance with their privacy and security standards.

Customer Accounts

Customers may choose to create an account on our website. Account information is stored securely and can be updated by the account holder at any time.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences and support essential WooCommerce functionality such as shopping carts, customer accounts and checkout processes.

Who We Share Data With

We only share information when necessary to operate the business, including:

• 💳 Stripe for payment processing
• 📦 Delivery providers such as Royal Mail
• 🖥️ Website hosting and security services
• ⚖️ Legal authorities where required by law

How Long We Keep Your Data

Order information and customer records may be retained for legal, tax and accounting purposes. Customer account information remains available until an account is deleted.

Your Rights

You may request:

• 📄 A copy of the personal information we hold about you
• ✏️ Correction of inaccurate information
• 🗑️ Deletion of personal data where legally permitted
• ⛔ Restriction of certain data processing activities